Thank you for shopping at Lwywwert! We want you to be completely satisfied with your purchase, and we understand that sometimes things may not go as planned. This Return and Exchange Policy outlines the procedures and guidelines for returning or exchanging items purchased from our store.

  1. Eligibility for Returns and Exchanges

a. To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition as when you received it. It must also be in the original packaging.

b. Personalized or custom-made items are non-returnable and non-exchangeable unless there is a manufacturing defect or an error on our part.

  1. Timeframe for Returns and Exchanges

a. You may request a return or exchange within 30 days from the date of delivery. After this period, unfortunately, we cannot accept returns or exchanges.

b. Please contact our customer support team at contact@lwywwert.com to initiate the return or exchange process.

  1. Procedure for Returns and Exchanges

a. To request a return or exchange, please provide the following information:

  • Order number
  • Reason for return or exchange
  • Description and condition of the item

b. Once your request is approved, we will provide you with a return shipping address (if applicable) and further instructions.

c. Please ensure that the item is securely packaged to prevent any damage during transit.

d. You are responsible for the return shipping costs unless the return or exchange is due to a defective product or an error on our part.

  1. Refunds and Exchanges Process

a. Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase, and you will receive an email notification.

b. Exchanges: If you opt for an exchange, we will ship the replacement item once we receive and verify the returned product. Any price difference between the exchanged items will be settled accordingly.

  1. Damaged or Defective Items

a. If your item arrives damaged or defective, please contact us within 30 days of receiving the order. We may request photos or other evidence to verify the damage or defect.

b. In case of a damaged or defective item, we will offer a replacement or issue a full refund, including any applicable shipping charges.

  1. Non-Returnable Items

a. The following items are non-returnable and non-exchangeable:

  • Personalized or custom-made items (unless defective or incorrect)
  • Items that are not in their original condition or are missing parts
  1. Contact Us

If you have any questions or need further assistance with returns or exchanges, please contact our customer support team at contact@lwywwert.com.